Company information

The content of this online store is provided, updated and managed by the following companies:

Payment and prices

All prices are current and may change in the future. The individual and current total price of your order will be totaled at checkout, including any fees for shipping and payment, and VAT.

We offer the following payment methods:

• Klarna Checkout
  Klarna Checkout makes it easy, flexible and safe for you to shop online. By answering a few questions, you can easily identify yourself and choose the payment method that suits you best. A nice thing about Klarna Checkout is that we distinguish between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Either by Klarna invoice or Klarna account - or by card or bank transfer. Everything is equally secure.

• Swish- Smooth and easy payment

Terms of payment are also listed at checkout under each payment option.

Deliveries and returns

We offer the following delivery methods:

• Delivery within Sweden
  Price 79 SEK for deliveries within Sweden. Delivery within 5 (five) days to the nearest delivery point. Please note that a freight surcharge may apply when ordering a product that requires more volume packaging than standard. We will contact you before delivery if it exceeds standard.
• Delivery within the EU Price 250kr. Please note that a freight surcharge may apply when ordering a product that requires more volume packaging than standard. We will contact you before delivery if it exceeds standard.

Terms of delivery are also stated at checkout under each delivery method. If nothing is stated, 5 days delivery time applies. If an item has a different delivery time, this is stated for each item. If a delivery delay occurs, we will notify you by e-mail. You as a customer always have the right to cancel the purchase in case of delivery delays. We will do everything we can to fulfill your order. There may be occasions when it is impossible to fulfill the order, for example when our supplier or freight forwarder cannot fulfill their commitment to us. We reserve the right to waive all claims for compensation to the customer for delivery delays.

Returns

Returns are at your own expense unless the item is faulty or we have packed it incorrectly. Returns must be sent by letter or parcel, not by cash on delivery. In the case of exchanges, we pay the new freight from us to you.

14 days open purchase

We comply with the Distance Contracts Act and thus you have the right to return ordered goods without giving any reason. You can cancel your purchase by notifying us within 14 days of receiving your order (or major part of it). The item should be returned well packaged, in good condition and in the original box.

If you, the customer, have handled the item to a greater extent than is necessary to determine its characteristics or function and this has resulted in the item being returned being worth less, we are entitled to deduct a sum corresponding to the depreciation of the item from the amount to be refunded. The loss of value is assessed on a case-by-case basis.

Returns should be sent to:
Candleroom
Sankt Eriksgatan 25
112 39 Stockholm, Sweden

Refund policy

If you exercise your right of withdrawal, we will refund what you have paid for the item as soon as possible or at the latest within 30 days from the day we received the item. You must pay the return costs yourself when you return the item and the item must be returned unused and in its original packaging.

Read more about the Distance Contracts Act at the Swedish Consumer Agency: http://www.konsumentverket.se/

Privacy policy

When you place your order with us, you need to provide certain personal data. In connection with your order, you agree that we store and use your information in our business to fulfill the agreement with you. Under the Personal Data Act (PUL), you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In this case, please contact us by e-mail.